Frequently Asked Questions


Thank you for considering our services and our Network of Independent Pest Control Professionals at PEST.COM. We are proud to serve you in the clearest way possible and want to answer your questions immediately. Search through some common questions answered here and if you are still not sure, contact our helpful staff at 1-866-PESTCOM (1 866-737-8266) or use the form below to submit a question and we will respond promptly.

Frequently Asked Questions about Real Estate Inspections

Is an inspection by a licensed pest control company required?

State laws vary, but generally, if the purchaser of the property is borrowing money to complete the purchase, the lender will require a wood destroying organism report or wood destroying insect report. This involves a state licensed pest control operator to perform a visual inspection and report in writing in accordance with their state requirements. Generally that report is part of the closing requirements of a lender for HUD compliance. 

How does the process work at PEST.COM?

Our PEST.COM real estate inspection process begins by using readily accessible, secure internet technology to service your incoming request including encrypted payment systems to ensure the incoming request is a legitimate work order before we contact our pest control operators in your service area. This simple payment process also makes the closing cost disclosure using the HUD form easy with one record of payment to PEST.COM reimbursable at closing . Our staff will verify the area pest control operators general liability insurance, a step currently ignored, to ensure insurance is update-to-date before a pest control company is dispatched to your service request. Several companies will be notified of the inspection request to give you the convenience of fulfilling your desired date and time with one simple correspondence instead of call after call. The first company to respond to your time schedule will be awarded the work from PEST.COM. After the inspection is complete, PEST.COM will verify with the you (the requesting party) that the service was complete. PEST.COM will pay the pest control operator for the inspection.

What about RESPA requirements?

RESPA compliance is the foundation of PEST.COM. Because we have a network of independently owned pest control companies, your request for a "termite inspection" will go to several pest control companies in the service area for your inspection. The first company to respond complying with your desired date and time will get the work. Neither you as the Real Estate Professional nor PEST.COM can dictate who performs the work.

Frequently Asked Questions about Pest Control

Do you spray every year? Years ago my pest control service sprayed every year.

Products and methods chosen by your pest professional may vary, but federal and state laws are clear. The pest professional must follow the product label which has directions for use. In short, chemical applications may only be applied when the evidence of an infestation or conducive conditions are present that increase the risk of a problem. Many pest control professionals have incorporated a comprehensive approach referred to integrated pest management that does not rely on a broad chemical application. This is a misuse of pesticide worse than ignoring a pest problem. Broad use of chemicals can lead to resistance development in your problem pest and other unintended effects.

What are the risks to my children or pets?

Professional pest control products vary from monitoring, powders, liquids, traps, and other devices but all require review and approval by the federal Environmental Protection Agency. State agencies regulate products approved for pest control as well. Newer generation professional pest control products were designed to target insect biology and reduce the risk to people and pets. You should tell your pest control company about any known reactions or other concerns involving your family or property to help them avoid any problems. True pest control professionals always integrate non-chemical means of pest management. It all starts with a proper inspection to determine the best approach for your situation.

How long will it last?

Professional pest control products vary based on their designed residual and the environment in which they are exposed. The un-asked part of your question is "How do I prevent a problem or stop a re-occurance?"Professional pest control services do not simply rely on the toxicity of products to stop a re-occurance of an infesting pest. A thorough inspection is the key toprevention. Experience and specialized equipment help a technician identify and anticipate the conditions favorable for a pest infestation.

Why don't I smell anything after our service?

An integrated pest management approach may not include a chemical application at all, but new liquid treatments have a designed chemistry with little vapors. This reduces the unintended effects of chemical applications. 

Do you have to drill anywhere on my property?

It depends. Wood destroying organisms (like termites) infest properties and cause structural damage in hidden places. Pest control professionals use specialized equipment to protect property by treating wood or applying chemical barriers to hidden and difficult to reach places, such as under the foundation and around the perimeter of your home. There are current products that do not necessitate drilling. Each product is different. Your pest control professional will inspect your property and explain the options available.

Do I need your services every year?

Intervals of service may change based on the type of pest and the situation at your property. Pest services often occur annually, bi-annually, monthly, or even weekly based on the circumstances. State regulations often require the professional pest control company to inspect on an annual basis and report the results of that inspection to the owner or their agent in writing.


Frequently Asked Questions about Termite Control

What is a termite warranty? Is it really necessary?

Termite warranties provide a measure of assurance about the performance of a pest control service. The types of warranties include: coverage of re-infestation and/or coverage of structural damage caused by infestation (will the pest control company pay for structural repairs.)

A repair warranty is the means of sharing the risk associated with terimte damage. Termites cause billions of dollars of damage to structures in the United States annually. Property Insurance does not cover damages caused by termite infestation or other wood destroying organisms. The necessity of a termite warranty is really simple. Can you afford to insure the risk yourself?Compare the costs of the annual inspection and warranty with that of a treatment after there is an infestation. Compare the annual cost of inspection to an average termite repair.

Should I renew my warranty even though I plan to sell my property?

Often, warranties are transferable to new property owners and are a selling point in real estate transactions as proof to potential buyers about the due diligence and maintenance during your ownership. If any money is being borrowed by the potential buyer, the lending institution will require a "Wood Destroying Insect/Organism Report." Knowing that warranty coverage has gone unlapsed with an insured pest control company makes these transaction for all parties involved easier if termite problems occur.

What about scheduling my service? I am busy too.

We understand how valuable your time is to you and how important your business is to our network. Efficiency is important. We also know professionals need to be thorough in all inspections and other services. That is why our network of pest control operators schedule appointments with appropriate driving time and service time to be at your appointment when and where scheduled. Incidents and emergencies can interrupt the best made plans but courteous professionals will contact you immediately if any delays change the designated time.

Can I really afford your service?

Companies vary but payment schedules without interest can generally be arranged. Ask about seasonal promotions and other discount opportunities.


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